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Strategic and Operational KPIs

($1 billion provider of insights and analytics to accelerate the pace of innovation)
  • This is a subscription-based company that relies on providing updated and relevant information to its subscribers.
  • Their data warehouse had information dating back as far as the 1950s.
  • Due to several home-grown, not-interfaced systems, it was not feasible to reconcile data ingested with data outputs.
  • Also, it was not possible to track the status of the data in the process.
  • Our mandate was to develop KPIs (Key Performance Indicators) and/or reports to address their concerns.
  • Determined the Critical Success Factors (CSFs).
    • CSF’s are the few areas, if performed satisfactorily, would ensure the successful and timely processing of data within the data warehouse and related systems.
  • Determined the KPIs needed for each CSF. They were related to timeliness, completeness, accuracy, and data location.
  • Defined how the KPIs would be calculated.
  • Used a data visualization system called KIBANA to automate KPI’s calculations and reports creation.


  • The creation of strategic and operational KPIs enabled the company to manage this process better using a data-driven approach.
  • KPIs also provided a common point of reference so that everyone knew exactly what was important, ensuring that tasks and projects were aligned across teams and departments.

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ECM Consulting Group | United States

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